Frequently Asked Questions
Our subscription requires a minimum commitment of 22 months, after which it continues on a month-to-month basis. You're free to cancel anytime after the initial 22-month period. Please note that cancellation means you no longer retain access to the website, as this enables us to maintain our business model.
Early termination before completing the 22-month period requires payment of the remaining balance to total the standard website cost ($2800), minus any payments already made. We value long-term client relationships and seek partners who share this philosophy.
Each invoice includes a 7-day grace period. Payments received after this period incur a $25 late fee. For subscription clients with multiple overdue monthly invoices and no communication, we reserve the right to terminate the contract, with the client responsible for the full website cost. We strive to be accommodating during difficult circumstances and encourage open communication, but must protect against non-payment for services rendered.
Should you decide to return after cancellation, you'll need to enter into a new 22-month agreement.
Payment processing occurs through Square via secure email invoices. Subscription payments require credit or debit cards (all major cards accepted). One-time projects utilize ACH bank transfers to reduce processing fees. Please note we do not accept checks or money orders.
The $100 fee for each additional page is a one-time charge, not recurring. For example, three extra pages would cost $300 total, not $300 monthly.
Initial payments are refundable only if we cannot create a design that meets your complete satisfaction, resulting in project termination. Once website development begins, refunds are provided solely at our discretion.
Website completion typically requires 2-4 weeks, depending primarily on client responsiveness to content and image requests, plus our team's availability. Projects often complete within 2-3 weeks under optimal conditions.
Our websites feature exclusively custom hand-coded development without WordPress or page builders. This distinctive approach demonstrates our commitment to quality and results in superior online presence for our clients.
Custom coding provides numerous benefits: enhanced security, faster loading speeds, improved maintainability, reduced costs, easier customization, and elimination of plugin dependencies. Unlike WordPress sites requiring constant updates to prevent security breaches, our database-free custom sites offer inherent security without vulnerability to common attacks, eliminating redirection issues to questionable websites.
Submit edit requests via email to alex@lakegrovewebdesigns.com. These automatically enter our ticketing system for tracking, fulfillment, and resolution management by our team.
We maintain comprehensive contingency plans. Our development partners across the US, Canada, and Dubai possess complete operational knowledge and access to all necessary tools and logins, ensuring service continuity. In the highly unlikely event of disruption affecting our entire team, we recommend immediate action as it would indicate extraordinary circumstances.
Website access ends upon subscription cancellation, though you retain your domain and assets. This business model ensures our continued operation and service delivery.
Domain ownership remains with you regardless of subscription status. Even when we purchase domains on your behalf, we transfer ownership to you upon service cancellation.
The primary distinction involves short-term versus long-term financial considerations. Subscription plans offer affordable monthly payments but higher total cost over time. One-time payment options require greater initial investment but reduce long-term expenses through upfront design and development payment. Your choice depends on cash flow preferences and time horizon goals. Clients valuing included services typically prefer monthly plans, while those seeking long-term savings often choose one-time payments.
Yes, subscriptions continue indefinitely after the 22-month minimum. Our business model typically requires 2-3 years to match one-time payment revenue, with optimal client relationships extending 5+ years. By this point, your website should generate value exceeding the $125 monthly fee, essentially paying for itself while allowing us to maintain our service quality.
We don't offer subscription buyout options. Our financial model requires extended client relationships (5+ years) to justify the delayed compensation compared to one-time payments. This recurring revenue allows us to focus on client service rather than constant sales acquisition, enabling superior support and attention. Buyout options would necessitate increased sales activities, ultimately degrading our service quality.
Absolutely. We offer an additional $50 monthly service for unlimited edits and support, which also requires a 22-month minimum commitment. This service cannot be temporarily suspended and reactivated; termination requires signing a new 22-month agreement for reinstatement.
We provide partial SEO services. Our packages include on-page optimization elements such as performance optimization, accessibility improvements, meta tags, Google Search Console setup, sitemap generation, and basic content creation. However, comprehensive SEO requires ongoing off-page activities like link building, guest posting, and citation management. For complete SEO services, we can connect you with our specialized partner for separate work, plans, and pricing discussions.
E-commerce websites are not available under our subscription model due to their substantially higher setup requirements. The $125 monthly rate cannot sustainably cover these enhanced development costs.
You retain full ownership of your domain regardless of subscription status. We never hold domains hostage.
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